Account Deletion for YAY DRIVE / YAY PORTAL

At YAY DRIVE / YAY PORTAL, located in Dubai, we take your privacy seriously. To provide you with full control over your personal data, we outline the steps required to request the deletion of your account and associated data.

To Request the Deletion of Your Account:

  • - Log in to your account on the app.
  • - Navigate to the "MY PROFILE" section.
  • - Click on the "DELETED ACCOUNT" option.
  • - Select "Delete Account" to initiate the deletion process.
  • - Confirm the deletion by entering your password. After confirmation, your account will be permanently deleted.

Types of Data Deleted:

  • - Profile information (name, email address, phone number)
  • - Location data
  • - Browsing and application usage history

  • Data Retained (if applicable)
    In accordance with local regulations and specific requirements for the transport sector in Dubai, we may retain certain data:
    • - Transaction History: Retained for a period of 5 years to comply with local regulatory and tax requirements.
    • - Access Logs: Kept for security reasons and fraud prevention for 2 years.

For more information on our personal data management, please visit our Privacy Policy.

If you have any questions or need assistance with deleting your account, our customer support team is here to help. Contact us by email at support@yayportals.com or by phone at +971 44495600.

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